✅ Zajel — Privacy Policy (English Version)

1. Introduction

Zajel (“App”, “we”, “our”, “us”) is owned and operated by Jameel Khalifa, registered in Israel.
 We respect your privacy and are committed to protecting your personal data.
 By using the App, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 When creating an account

  • Full name

  • Phone number

  • Address and general location

2.2 When submitting a cart-purchase order

  • National ID number

  • Exact delivery location

  • Cart link, cart value, and order details

  • Contact information needed for collection or delivery

2.3 When purchasing digital products

  • Order details

  • Contact information

2.4 Technical & usage information

  • Device type and operating system

  • App language

  • Notification settings

  • Interaction and activity logs

We do not collect or store credit card or banking information, as payments are made in cash.

3. How We Use Your Information

We use collected data to:

  • Process orders and confirm payments

  • Share order information with external merchants to fulfill the request

  • Coordinate cash collection and delivery

  • Communicate order updates and support requests

  • Prevent fraud and verify identity

  • Improve user experience and app functionality

  • Send promotional notifications (if permitted)

4. Data Sharing ✅

We may share user information with:

4.1 Third-party online stores

Including but not limited to:

  • Shein

  • Temu

  • AliExpress

  • iHerb
     or any store from which the user submits a cart.

Shared information may include:

  • Name

  • Phone number

  • Delivery address or location

  • Order/cart details

This sharing occurs only when necessary to complete the requested purchase.

4.2 Service partners

Such as:

  • Delivery agents

  • Cash collection representatives

  • Customer support providers

4.3 Legal authorities

When required to comply with laws, fraud investigations, or court orders.

We do not sell, rent, or trade user data to any third party.

5. Data Retention ✅

Zajel retains user data for:

  • Transaction history and financial records

  • Customer service and dispute resolution

  • Fraud prevention and security

  • Legal, tax, or regulatory requirements

  • Business reporting

User data is not automatically deleted after an order is completed.

Users may request deletion, but removal may be refused if data must be kept for legal or security reasons.

6. Data Security

We apply administrative, technical, and physical safeguards to protect data from:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

However, no system or internet transmission is 100% secure.

7. User Rights

Users may:

  • Request access to their stored data

  • Request correction of inaccurate information

  • Request data deletion (when legally allowed)

  • Disable marketing notifications at any time

To submit a request, users may contact support.

8. Marketing & Notifications

We may send:

  • Order-related notifications

  • Service updates

  • Promotional or marketing messages

Users may opt out of marketing notifications through device/app settings.

9. Children’s Privacy

The service is intended for users 18 years and older.
 We do not knowingly collect data from minors.

10. Changes to This Policy

Zajel may update this Privacy Policy at any time.
 Continued use of the App after updates indicates acceptance of the revised policy.

11. Contact Information

For privacy questions, complaints, or data requests, contact us via:

  • WhatsApp

  • Facebook

  • Instagram

  • Phone

(Contact details may be displayed in the App)

12. Consent

By using Zajel, creating an account, or submitting an order, you consent to:

  • The collection, storage, and use of your data

  • Data sharing with stores and service partners as needed

  • Data retention according to this policy